Last updated: 24 October 2026
1. Introduction
Welcome to AKAMI (“AKAMI”, “we”, “our”, or “us”). These Terms and Conditions govern your access to and use of the AKAMI website at https://akami.in/ and the products, information, enquiries, and automotive-related services made available through it.
AKAMI focuses on connecting customers with automotive spare parts, accessories, tools, installation services, and other vehicle-related offerings, primarily in Nagaland.
By accessing or using our website, you agree to these Terms and Conditions and any additional policies applicable to a particular product, service, order, or booking. If you do not agree, please discontinue using the website.
2. Scope of Our Services
AKAMI provides an online platform through which users can explore automotive products, enquire about availability and pricing, request installation or servicing, and contact us regarding vehicle-related requirements.
Depending on the offering, products and services may be supplied directly by AKAMI or provided by independent suppliers, sellers, garages, installers, or other service providers.
Unless expressly stated otherwise, displaying a product or service on the website does not guarantee immediate availability, a confirmed appointment, or acceptance of an order.
We may introduce, modify, suspend, or discontinue website features and offerings as our business develops, subject to applicable law.
3. Product Information and Compatibility
Automotive products may vary according to vehicle make, model, manufacturing year, variant, engine type, wiring configuration, dashboard design, existing equipment, and other technical requirements.
Customers are responsible for providing accurate vehicle details when submitting an enquiry or requesting a product or installation service.
Before confirming a purchase or installation, customers should verify product compatibility, specifications, included accessories, installation requirements, and warranty conditions with AKAMI or the relevant supplier.
Product images, descriptions, and general compatibility information are provided for guidance. Unless expressly confirmed, they should not be treated as a guarantee that a product will fit or function with every vehicle.
4. Prices, Quotations, and Availability
Prices, product specifications, stock availability, service charges, and delivery estimates displayed on the website may be indicative and subject to confirmation.
The final price may depend on the selected product, vehicle compatibility, configuration, quantity, installation requirements, delivery location, taxes, and other applicable charges.
Where a quotation is provided, its validity, inclusions, exclusions, and payment conditions will be communicated as applicable.
Submitting an enquiry, requesting a quotation, or contacting AKAMI does not by itself constitute a confirmed order or booking. An order or service appointment is considered confirmed only after AKAMI or the relevant provider communicates acceptance and any required conditions have been satisfied.
If an advertised price or product detail contains an error, we will take reasonable steps to correct it and communicate with affected customers before proceeding with an unconfirmed transaction. Any remedy will be subject to applicable law.
5. Orders and Payments
Where online ordering or payment is available, customers must provide accurate information and follow the payment and checkout instructions presented at the time of the transaction.
Orders may be subject to stock availability, compatibility confirmation, delivery feasibility, payment verification, and other disclosed conditions.
Payment instructions, accepted payment methods, applicable charges, and any advance-payment requirements will be communicated before the relevant transaction is confirmed.
Customers should retain order confirmations, payment receipts, invoices, and relevant communications for their records.
Nothing in this section permits AKAMI to disregard an accepted order or deny a customer’s statutory rights under applicable law.
6. Enquiries, Bookings, and Installation Services
Customers may contact AKAMI through website forms or the contact methods provided on the website, which may include telephone, email, or WhatsApp.
Customers are responsible for providing accurate contact details, vehicle information, and a clear description of their requirements.
Submitting an enquiry or service request does not guarantee product availability, a service appointment, or acceptance of the request.
Installation and servicing are subject to the availability of the required products, equipment, personnel, location, and mutually agreed arrangements.
Before work begins, customers should confirm the scope of work, estimated charges, parts to be used, expected completion time, and any applicable warranty or service conditions.
Additional work or charges should be communicated for agreement where reasonably practicable before the additional work is performed.
Customers must disclose relevant vehicle issues or modifications that may affect the requested work. AKAMI or the relevant service provider may decline or postpone work where it is unsafe, technically unsuitable, or otherwise inappropriate.
7. Cancellations, Returns, Replacements, and Refunds
Cancellation, return, replacement, and refund requests will be handled according to the applicable policy disclosed for the transaction and the requirements of applicable law.
Customers should contact AKAMI promptly if a product is damaged, incorrect, defective, materially different from its description, or otherwise subject to a valid return or refund claim.
Where a return or replacement is requested, customers may be asked to provide the order details, photographs, invoice, or other reasonable information needed to assess the issue.
Eligibility, time limits, product condition requirements, return arrangements, and refund processing times will depend on the applicable policy and circumstances of the transaction.
Installation or use of a product may affect return eligibility where the applicable policy and law permit, but it does not automatically remove statutory rights relating to defective, incorrect, or misrepresented goods.
For products or services supplied by independent third parties, the relevant supplier’s disclosed terms may also apply. AKAMI will communicate its role in handling the request where applicable.
Nothing in these Terms and Conditions excludes consumer rights or remedies that cannot legally be excluded or restricted.
8. Delivery and Collection
Where delivery or collection is offered, the applicable delivery method, estimated timeframe, charges, and service area will be communicated during the ordering process or in the relevant confirmation.
Delivery estimates are not guaranteed unless expressly stated. Delays may occur due to logistics, weather, remote delivery locations, supplier availability, or other circumstances beyond reasonable control.
Customers should provide accurate delivery details and make reasonable arrangements to receive their orders.
Any specific delivery, shipping, or collection terms published for a transaction will apply alongside these Terms and Conditions, subject to applicable law.
9. Vehicle Listings and Third-Party Providers
Where AKAMI displays vehicle listings, supplier offers, garage details, or services provided by independent parties, the relevant information may be supplied by those parties.
Unless expressly stated, AKAMI does not independently guarantee every third-party listing, including vehicle ownership, registration, mileage, accident history, mechanical condition, product authenticity, service quality, or provider credentials.
Customers should carry out appropriate checks, inspect relevant documents, verify important claims, and confirm arrangements directly with the relevant party before entering into a transaction.
AKAMI’s role in a particular transaction will depend on the offering and the information disclosed to the customer. We will not represent ourselves as the seller, owner, or service provider where that is not the case.
10. Warranties and Product Support
Any manufacturer’s warranty, seller warranty, installation warranty, or service guarantee will be subject to the terms communicated for the relevant product or service.
Customers should review warranty coverage, duration, exclusions, claim procedures, and the party responsible for providing support before purchase or installation.
Unless expressly stated, AKAMI does not create or extend a manufacturer’s or third-party warranty merely by displaying or facilitating an enquiry about a product.
This section does not exclude any warranty, guarantee, or remedy that applies by law.
11. Website Content and Intellectual Property
Website content, including text, graphics, branding, logos, layouts, and original photographs, may be owned by AKAMI or used with permission or other lawful authorization.
You may access and use website content for personal, non-commercial purposes related to exploring our offerings. You must not reproduce, republish, commercially exploit, or distribute protected content without appropriate authorization, except where permitted by law.
Product names, trademarks, and logos belonging to third parties remain the property of their respective owners. Their appearance on the website does not necessarily imply sponsorship, partnership, or endorsement.
We make reasonable efforts to keep website information accurate and current, but errors, omissions, and changes may occur. We may correct or update content when necessary.
12. Acceptable Use
When using the AKAMI website, you agree not to:
- Submit false, misleading, fraudulent, or unlawful information.
- Attempt unauthorized access to accounts, systems, data, or administrative functions.
- Interfere with website operations, security, or availability.
- Upload malicious code or use the website to distribute harmful material.
- Misuse enquiry forms, contact channels, listings, or booking features.
- Copy, scrape, or exploit website content in a manner that violates applicable law or third-party rights.
- Use the website for any unlawful, deceptive, or abusive purpose.
We may take proportionate action against misuse, including restricting access or reporting suspected unlawful activity where appropriate and permitted by law.
13. Third-Party Websites and Services
The website may link to third-party websites, payment services, communication platforms, suppliers, or other external resources.
These services may operate under their own terms and privacy policies. AKAMI does not control their independent operations, content, availability, or privacy practices.
Access to external services is subject to the terms applicable to those services. This provision does not exclude any responsibility AKAMI may have for its own acts or obligations under applicable law.
14. Limitation of Liability
To the extent permitted by applicable law, AKAMI will not be liable for indirect or consequential losses arising from the use of the website, reliance on unconfirmed information, inaccurate details supplied by a customer, or interruptions caused by external services.
Nothing in these Terms and Conditions excludes or limits liability for fraud, wilful misconduct, or any other matter where such exclusion or limitation is prohibited by law.
These Terms do not restrict applicable consumer protection rights or remedies, including those relating to defective goods, deficient services, unfair trade practices, or misleading representations where relevant under Indian law.
15. Privacy and Personal Information
Personal information submitted through the website, enquiry forms, bookings, or other contact channels will be handled in accordance with the AKAMI Privacy Policy and applicable law.
Customers should review the Privacy Policy to understand how their information may be collected, used, stored, and shared for purposes such as responding to enquiries, arranging services, processing transactions, and providing customer support.
16. Events Beyond Reasonable Control
AKAMI will not be responsible for delays or interruptions caused by circumstances beyond its reasonable control, such as severe weather, natural disasters, transport disruptions, power or internet outages, or interruptions affecting suppliers and external service providers.
Where such circumstances affect a confirmed order or booking, we will take reasonable steps to communicate relevant updates and arrange an appropriate solution, subject to applicable law and the terms of the transaction.
17. Changes to These Terms
AKAMI may revise these Terms and Conditions to reflect changes in its services, business operations, or legal requirements.
The updated version will be published on this page with a revised “Last updated” date. Changes will apply as permitted by law. Where a change materially affects an existing transaction, the applicable agreement and legal requirements will govern.
18. Governing Law and Disputes
These Terms and Conditions are governed by the laws of India.
Any dispute arising from the use of the website or a transaction with AKAMI will be addressed in accordance with applicable Indian law and the dispute-resolution arrangements applicable to that transaction.
Nothing in this section prevents a consumer from exercising any right to approach a consumer commission or other authority having jurisdiction under applicable law.
19. Contact AKAMI
If you have questions about these Terms and Conditions, product enquiries, orders, or service requests, please contact us through the Contact AKAMI page.
Website: https://akami.in/
Contact page: https://akami.in/contact/
By using the AKAMI website, you acknowledge that these Terms and Conditions should be read together with the applicable Privacy Policy, Disclaimer, and any relevant shipping, cancellation, return, refund, or service policy.