Last updated: 24 October 2026
AKAMI (“AKAMI”, “we”, “our”, or “us”) respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, store, share, and protect information when you visit https://akami.in/ or use our automotive products, enquiry forms, and related services.
By using our website, you acknowledge this Privacy Policy. Where applicable law requires consent for a particular activity, we will seek that consent separately.
1. Information We Collect
Depending on how you use our website, we may collect the following categories of information.
1.1 Information You Provide
This may include:
- Contact information: Name, telephone number, email address, and WhatsApp contact details.
- Vehicle information: Vehicle make, model, manufacturing year, variant, and other details needed to identify suitable products or services.
- Enquiry information: Product requests, service requests, messages, preferences, and information submitted through website forms.
- Transaction information: Order details, booking information, delivery details, invoices, and relevant transaction records where applicable.
- Communications: Information you provide when contacting us about a product, installation, servicing, order, complaint, or other matter.
Please provide accurate information and avoid submitting personal information that is not necessary for your request.
1.2 Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, depending on the website configuration and tools enabled. This may include:
- IP address and approximate location derived from it.
- Browser type, device type, and operating system.
- Pages visited, referring pages, and interactions with website features.
- Date, time, and duration of visits.
- Technical logs used for security, troubleshooting, and website performance.
1.3 Information from Third Parties
Where relevant and permitted by law, we may receive information from service providers, payment processors, delivery partners, suppliers, or other parties involved in a transaction or service you request.
We will handle such information according to this Policy and applicable legal requirements.
2. How We Use Your Information
We may use personal information for the following purposes:
- To respond to product enquiries and requests for quotations.
- To identify suitable automotive spare parts, accessories, and equipment.
- To discuss product availability, compatibility, pricing, delivery, and installation.
- To manage orders, bookings, payments, and customer support where these features are available.
- To communicate updates, confirmations, changes, and responses to your requests.
- To maintain business records and handle complaints, returns, refunds, or disputes.
- To operate, maintain, troubleshoot, and improve our website and services.
- To prevent spam, fraud, unauthorised access, and misuse of our platform.
- To comply with applicable legal obligations and protect our lawful interests.
Where required by law, we will obtain consent or identify another valid legal basis before processing personal information for a particular purpose.
3. How We Share Your Information
AKAMI does not sell personal information to third parties.
We may share relevant information in the following circumstances:
3.1 Service Providers
We may share information with providers that help us operate our website or deliver requested services. These may include hosting providers, email services, website tools, analytics providers, payment processors, and technical support providers.
3.2 Suppliers and Service Partners
If you request a product, quotation, installation, delivery, or other service involving a supplier, garage, installer, or independent provider, we may share the information reasonably necessary to respond to your request or arrange the service.
3.3 Legal and Security Requirements
We may disclose information when required by law, lawful government requests, court orders, or other applicable legal processes. We may also disclose information where reasonably necessary to investigate suspected fraud, protect users, enforce our legal rights, or safeguard the website, subject to applicable law.
3.4 Business Changes
If our business undergoes a merger, restructuring, acquisition, or transfer, relevant information may be transferred as part of that process, subject to applicable legal requirements and appropriate safeguards.
We aim to share only the information reasonably necessary for the relevant purpose.
4. Website Forms and Customer Enquiries
Information submitted through AKAMI’s forms may be stored in our website administration system and may be sent to us by email or through other enabled communication services.
Depending on the form and service configuration, enquiry information may be accessible to authorised website administrators or relevant personnel responsible for responding to your request.
Submitting an enquiry does not automatically confirm an order, appointment, or service booking. We use the information provided to understand your requirements, check relevant details, and respond.
Please do not submit passwords, payment card security codes, or other highly sensitive information through general enquiry forms.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Support essential website functionality.
- Maintain preferences and improve the browsing experience.
- Understand website usage and performance.
- Help detect suspicious activity and protect website security.
- Support additional features provided by enabled third-party services.
The specific cookies and technologies used depend on the website configuration, plugins, and third-party integrations.
You can manage cookies through your browser settings. Blocking certain cookies may affect some website features.
Where legally required, we will provide appropriate consent mechanisms before using cookies or similar technologies for purposes that require consent.
6. Third-Party Services and External Links
AKAMI may use or link to third-party services, including hosting providers, communication platforms, analytics tools, payment services, maps, and other external resources.
When you interact directly with a third-party website or service, its own privacy policy and terms may apply. We do not control the independent privacy practices of external websites.
Where a third party processes information on our behalf, we will take reasonable steps to ensure that the arrangement is appropriate for the relevant purpose and consistent with applicable law.
7. Data Storage and International Transfers
Personal information may be stored electronically by AKAMI and its service providers.
Depending on the services used to operate the website, information may be processed or stored on servers located in India or other countries.
Where information is transferred outside India, we will take the steps required by applicable law, including any applicable restrictions, safeguards, or contractual requirements.
8. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including responding to enquiries, managing transactions, maintaining business records, resolving disputes, preventing fraud, and meeting legal obligations.
Retention periods may vary depending on the type of information, the nature of the transaction, applicable legal requirements, and whether a dispute or other legitimate need remains unresolved.
When personal information is no longer required, we will take reasonable steps to delete it, anonymise it, or otherwise dispose of it securely, subject to applicable law and technical limitations.
9. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no website, storage system, or electronic transmission method can be guaranteed completely secure. We cannot promise absolute security.
If we become aware of a personal data breach that requires notification under applicable law, we will take the steps required by that law.
10. Your Privacy Rights and Choices
Depending on applicable law, you may have the right to:
- Request information about personal data being processed about you.
- Request correction or updating of inaccurate or incomplete information.
- Request deletion of personal information where legally applicable.
- Withdraw consent where processing is based on consent, subject to applicable requirements.
- Raise a grievance or complaint regarding the handling of your personal information.
- Exercise other rights available under applicable privacy and data protection laws.
To make a request, contact AKAMI through our Contact page. We may need to verify your identity and request sufficient information to locate the relevant records.
Some information may need to be retained where required by law or where another lawful basis for retention applies. We will explain any relevant limitations where appropriate.
11. Children’s Privacy
AKAMI’s website is intended for people seeking automotive products and services and is not specifically directed at children.
We do not knowingly collect children’s personal information in circumstances where doing so would violate applicable law. Where parental consent or other safeguards are legally required, we will follow the applicable requirements.
If you believe a child has provided personal information inappropriately, please contact us so that we can review the situation and take appropriate action.
12. Marketing Communications
We may contact you to respond to an enquiry, provide information about a requested product or service, or communicate about a transaction.
Where we send promotional or marketing communications, we will follow applicable consent and communication requirements. You may opt out of marketing communications where an opt-out option is provided or required by law.
Opting out of marketing communications will not prevent us from sending necessary messages relating to an existing order, booking, enquiry, or legal obligation.
13. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our website, business operations, third-party services, or applicable legal requirements.
The revised version will be published on this page with an updated “Last updated” date. Where required by law, we will provide additional notice or obtain consent for material changes.
14. Contact AKAMI
If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us through the Contact AKAMI page.
Website: https://akami.in/
Contact page: https://akami.in/contact/
This Privacy Policy should be read together with AKAMI’s Terms and Conditions, Disclaimer, and other applicable website policies.