Last updated: 24 October 2026
At AKAMI, we aim to provide reliable automotive spare parts, accessories, and services. This policy explains how to request a return, replacement, refund, or cancellation when purchasing a product or arranging an installation service through AKAMI.
Please review this policy before placing an order. All requests will be assessed according to the circumstances of the transaction, the applicable terms, and Indian consumer protection laws.
1. Eligibility for Returns
You may request a return or other appropriate remedy if a product:
- Arrives damaged during delivery.
- Is defective or does not function as intended.
- Is incorrect or materially different from its description.
- Does not match the product or configuration confirmed for your order.
- Is otherwise eligible for a remedy under applicable law or the terms of your transaction.
To help us assess your request:
- Contact AKAMI as soon as reasonably possible after receiving the product.
- Provide your order number or other available transaction details.
- Describe the issue clearly and include photographs or videos where relevant.
- Keep the product, packaging, accessories, and proof of purchase until we advise you on the next steps.
We will review the information provided and communicate the available options.
2. Products That May Not Be Eligible for Return
A return request may be declined where the circumstances show that:
- The product was damaged through misuse, negligence, or improper handling after delivery.
- The product was modified, dismantled, or repaired without authorisation, and this caused or contributed to the reported issue.
- The product is returned incomplete or with missing components unrelated to the original complaint.
- The request does not meet the applicable return conditions for that transaction.
Eligibility may also depend on the product category, condition, and any applicable manufacturer or supplier requirements.
These conditions do not automatically exclude a valid claim involving defective, unsafe, incorrectly supplied, or misrepresented products. Nothing in this section limits a consumer’s rights or remedies that cannot lawfully be excluded.
3. Vehicle Compatibility
Automotive spare parts and accessories can vary according to vehicle make, model, manufacturing year, variant, engine type, dashboard design, wiring, and connector configuration.
Customers should provide accurate vehicle information before placing an order and confirm compatibility when necessary.
If a product is unsuitable because incorrect vehicle information was supplied, the request may be assessed differently from a case where AKAMI or the relevant supplier recommended or supplied an incompatible product.
If you believe a product was incorrectly recommended or supplied, contact us with your vehicle details and order information. We will review the circumstances before determining the appropriate resolution.
4. Damaged, Defective, or Incorrect Products
If a product arrives damaged, defective, or incorrect:
- Contact AKAMI promptly.
- Provide your order details and a clear description of the problem.
- Include photographs or videos showing the product and the issue, where possible.
- Retain the packaging and accessories until you receive further instructions.
Following review, the appropriate resolution may include a replacement, repair, refund, or another remedy, depending on the circumstances, the applicable transaction terms, and the law.
Please do not send a product back before receiving return instructions, unless otherwise required by applicable law or agreed with AKAMI.
5. Refunds
Where a refund is approved, it will ordinarily be processed through the original payment method where reasonably possible. An alternative method may be used where appropriate and legally permissible.
The time required for the refund to appear in your account may depend on your bank, payment provider, and payment method.
We will communicate the outcome of your request and any relevant refund arrangements. Any legally required refund or remedy will be handled in accordance with applicable law.
6. Installation and Servicing Concerns
Installation and servicing concerns are assessed separately from product returns where appropriate.
If an installation or service is incomplete, defective, or materially different from what was agreed, contact AKAMI and explain the issue.
Depending on the circumstances, an appropriate resolution may include correcting the work, repeating the service, providing a refund or partial refund, or another remedy required by the circumstances and applicable law.
Please provide the service date, vehicle details, description of the issue, and relevant photographs where helpful.
If a product is also defective or incorrectly supplied, we will consider the product issue separately where necessary.
7. Order and Service Cancellations
If you wish to cancel a product order or service booking, contact AKAMI as soon as possible.
Cancellation arrangements may depend on whether the order has been accepted, processed, dispatched, delivered, or installed.
Any applicable cancellation charges, deductions, or refund arrangements will be explained before the cancellation is finalised, subject to applicable law and the terms agreed for the transaction.
An enquiry or quotation request alone does not constitute a confirmed order or appointment.
8. Return Shipping
Please contact AKAMI before returning an item so we can confirm the return procedure, destination, and any necessary documentation.
Responsibility for return shipping costs will depend on the reason for the return, the circumstances of the transaction, and applicable law.
Where a return is required because a product was defective, damaged, incorrect, or otherwise subject to a valid remedy, the applicable shipping arrangements will be communicated in accordance with the law.
Any return shipping charges payable by the customer will be communicated before the return proceeds, where applicable.
9. How to Request a Return or Refund
To request a return, replacement, refund, or cancellation:
- Visit the Contact AKAMI page.
- Provide your name and order or transaction reference, if available.
- Explain whether the issue concerns a product, delivery, cancellation, or installation service.
- Attach relevant photographs or videos where helpful.
- Wait for our response and return instructions before sending an item back.
We may request additional information where reasonably necessary to assess your claim.
AKAMI aims to review requests fairly and communicate the outcome and next steps as clearly as possible.
10. Warranty and Manufacturer Support
Some automotive products may include a manufacturer’s warranty or a separate supplier warranty.
Warranty coverage, duration, exclusions, and claim procedures vary by product. Customers should confirm the applicable terms before purchase.
Where appropriate, AKAMI may help direct customers to the relevant manufacturer or supplier for warranty assistance.
A manufacturer’s warranty does not replace any statutory rights or remedies available under applicable law.
11. Policy Updates
AKAMI may update this policy to reflect changes in our products, services, business operations, or legal requirements.
The revised policy will be published on this page with an updated “Last updated” date. Applicable law and the terms governing an existing transaction will determine how any changes affect that transaction.
12. Contact AKAMI
For assistance with returns, refunds, replacements, cancellations, or installation concerns, contact us through our website.
Website: https://akami.in/
Contact page: https://akami.in/contact/
Please include your order details and a clear description of the issue so we can review your request more efficiently.
AKAMI aims to handle return, refund, replacement, and cancellation requests fairly and transparently, in accordance with the applicable transaction terms and consumer protection laws.